Privacy Policy

1. Introduction

KLG Romania ("we", "our", or "us") operates the klgromania.ro website. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal data in connection with our website and services.

We are committed to protecting your privacy and ensuring you have a positive experience on our website. If you have any concerns about our practices, please contact us at the address specified below.

2. Data Controller

KLG Romania
Bucharest, Romania
Email: sales@ro.klgeurope.com
Phone: +40 214 084 040

3. Information We Collect

3.1 Contact Form Data

When you submit our contact form, we collect:

• Full name
• Email address
• Message content
• IP address (automatically)

3.2 Newsletter Subscription

When you subscribe to our newsletter, we collect:

• Email address
• Subscription date
• Subscription status (active, unsubscribed, bounced)

3.3 Automatically Collected Data

When you visit our website, we automatically collect:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent
• Referring website
• Device information

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contractual necessity: To provide services you request
• Legitimate interests: To improve our website and services
• Consent: For marketing communications (with your opt-in)
• Legal obligation: To comply with laws and regulations

5. How We Use Your Information

We use collected information to:

• Respond to your contact form inquiries
• Send you newsletter updates (if subscribed)
• Improve our website and services
• Prevent fraud and ensure security
• Comply with legal obligations
• Analyze website traffic and user behavior
• Send you important administrative communications

6. Data Sharing

We do not sell your personal data to third parties. We may share your information only:

• With our employees and contractors who need access to provide services
• With service providers (email hosting, analytics, hosting providers)
• When required by law or to protect our legal rights
• In response to legitimate government requests

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected:

• Contact form data: 90 days or until inquiry is resolved
• Newsletter subscribers: Until you unsubscribe
• Website analytics: 12 months
• Legal compliance: As required by applicable law

8. Your Rights (GDPR)

Under GDPR and Romanian law, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data ("Right to be Forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a machine-readable format
• Object: Opt-out of processing
• Withdraw Consent: Unsubscribe from newsletters anytime

To exercise these rights, contact us at sales@ro.klgeurope.com with "GDPR Request" in the subject line.

9. Newsletter Unsubscribe

You can unsubscribe from our newsletter at any time by:

• Clicking the unsubscribe link in any newsletter email
• Sending us an email at sales@ro.klgeurope.com with "Unsubscribe" in the subject

10. Security

We implement industry-standard security measures to protect your personal data, including:

• HTTPS encryption for all data transmission
• Firewalls and intrusion detection
• Regular security audits
• Limited access to personal data

However, no method of internet transmission is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

11. Cookies

Our website uses cookies and similar tracking technologies to enhance user experience. See our Cookie Policy for details.

12. Third-Party Services

Our website may use third-party services including:

• Google Analytics: For website traffic analysis
• Email hosting: For communication
• Upstash Redis: For rate limiting and security

These services have their own privacy policies. We are not responsible for their practices.

13. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal data from children. If we learn that a child has provided personal data, we will delete it promptly.

14. International Data Transfers

Your data may be transferred, stored, and processed outside of Romania and the EU. By using our website, you consent to such transfers, subject to appropriate safeguards.

15. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting. Your continued use of the website constitutes acceptance of the updated policy.

16. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:

KLG Romania
Email: sales@ro.klgeurope.com
Phone: +40 214 084 040
Address: Bucharest, Romania

For complaints or concerns, you also have the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing (ANSPDCP) in Romania.

This Privacy Policy is provided in English and Romanian. In case of discrepancies, the Romanian version shall prevail.