How we use your contact details
This notice is for people who work at the customers, suppliers, carriers and other partners of KLG Europe Logistics SRL and with whom we communicate in the course of our business.
Who is responsible for the data
KLG Europe Logistics SRL, Str. Industriilor nr. 9, Bolintin-Deal, Giurgiu, Romania, VAT number RO16539363. For any question about your data, write to us at privacy@ro.klgeurope.com.
What data we use
Your name, job title, the company you work for, your business email address and phone number, and what you write to us in business correspondence. If you have an account in our customer portal, also the account data.
Where we get the data from
From you, when you write to us or call us, or from the company you work for, when it names you as a contact person. Sometimes from public sources, for example your company's website.
Why we use it
- to communicate with you about orders, shipments, requested quotes and invoices;
- to perform the contract between KLG and the company you work for;
- to manage accounts in the customer portal;
- to defend our rights if a dispute arises.
We do not send you unsolicited commercial communications. If your company is a KLG customer, we may email you information about services similar to those it uses. You can refuse at any time, free of charge, by replying to the message or writing to privacy@ro.klgeurope.com, and each such message reminds you of this.
We may use applications approved by KLG, including artificial intelligence applications, to draft and organise correspondence. We do not make automated decisions about you.
Legal basis
KLG's legitimate interest in communicating with its partners and performing the contracts with their companies (GDPR Art. 6(1)(f)). For documents that the law requires us to keep, such as invoices, the legal basis is a legal obligation (GDPR Art. 6(1)(c)).
Who we share it with
- our IT service providers, who process it only on our instructions: email and collaboration (Microsoft), our management and CRM applications, approved artificial intelligence applications;
- companies in the SE Logistics group, when we work together for the same customer;
- authorities, when the law requires it.
We do not sell the data.
Transfers outside the European Economic Area
Some providers are based in the United States. Transfers are made on the basis of the adequacy decision for the EU-US Data Privacy Framework, for certified providers (for example Microsoft), or on the basis of the standard contractual clauses approved by the European Commission (for example Anthropic). You can ask us for a copy of the safeguards at the address above.
How long we keep it
- correspondence and contract documents: as set out in KLG's records retention schedule (correspondence 5 years, contracts 10 years);
- CRM data: for as long as the business relationship with your company lasts and at most 3 years after it ends or after the last contact, after which we delete it;
- accounting documents: as required by law.
Your rights
You can ask for access to your data, its correction, erasure or restriction, and you can object to processing based on legitimate interest (GDPR Art. 15-18 and 21). Write to us at privacy@ro.klgeurope.com and we will reply within one month at the latest. You have the right to lodge a complaint with the Romanian National Supervisory Authority for Personal Data Processing (www.dataprotection.ro).
For processing carried out at group level, the KLG Europe privacy statement also applies: https://klgeurope.com/en/privacy.
Last updated: 10 November 2026